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Hola es Ada

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“ I have had several of these pens however they seem to stop working for me fairly quick. It says it's charged but won't turn on. I push the button 5x but no luck. I must be doing something wrong because it's happens with ALL of them. I've had this one for a month almost to the day πŸ˜• I'm sad HEEEELP 😒 ”

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I'm sorry to hear that! Please email us at contact@smokecartel.com for personal help. If you believe you have a defective pen and need to use your warranty, just head on over to http://www.thisthingrips.com/warranty and they'll get you fixed right up!

SmokeCartel Crew on August 11, 2017

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